RESUMO

A qualidade do atendimento em saúde depende, além de outros fatores, do estado físico e mental do profissional assistencial. Pesquisas voltadas à avaliação da saúde desses profissionais são fundamentais para manutenção da qualidade dos serviços.
Objetivou-se neste estudo detectar presença de stress entre profissionais de saúde, fase do stress na qual se encontravam, predominância de sintomas, físicos e/ou psicológicos, e comparar o nível de stress entre as categorias. Participaram 31 profissionais de nível superior que atuavam em um Posto de Assistência Médica (PAM) da Zona Norte do Rio de Janeiro. Foram submetidos ao ISSL e a um Questionário Informativo. Dos profissionais avaliados, 58% encontravam-se estressados, dentre os quais, 94% na fase de resistência. Em 56% dos estressados houve predominância de sintomas físicos. Serviço social, enfermagem e medicina apresentaram maior incidência de stress. Sugere-se trabalhos de controle do stress para garantir bom nível de atendimento aos pacientes e boa qualidade de vida aos profissionais.

Palavras-chave: Stress, Sistema único de saúde, Profissionais de saúde.

ABSTRACT

The quality of healthy attendance depends, among others factors, of the physical and mental state of the assistance professional. Researches directed to the health’s evaluation of these professionals are extremely important to guarantee the quality of the service. The purpose of this study was to evaluate the presence of stress among healthy professionals, the phase of stress in which they found themselves, the predominance of symptoms, physic and/or psychological, and to compare the level of stress between the professional categories. Thirty-one graduated professionals, who worked in a center of medical assistance (PAM), in a Rio de Janeiro’s quarter,
participated in the research. They answered to ISSL and an Informative Questionnaire. Fifty-eight per cent of the participants were found stressed, and 94% of them had symptoms pertaining to the second phase of the stress process, the Resistance. In relation to the symptoms' prevalence, it was found that in 56% of the stressed professionals, there was predominance of physic symptoms. The categories of professionals with greatest prevalence of stress were from the social service, nursing and medicine areas. stress management procedures are suggested to
guarantee a good level of services to the patients and a good quality of life to the professionals.

Keywords: Stress, Unified health system in Brazil, Professional health